You are here:
We're here to help.
Contact us or call 1800 ASTHMA (1800 278 462)
If you have lost or damaged your certificate, you can request a replacement. The student must complete the Certificate Reprint Request Form (below) to apply for a reprint. The student must complete as many details on the form as possible.
There is an $22.00 fee for reprints of certificates that have been lost or need reprinting due to spelling mistakes (Certificates are printed in accordance with how your name is spelt according to students USI numbers and how it is written on the student’s enrolment forms.)
The name appearing on a replacement certificate shall normally be the same name which appeared on the original certificate. In cases where the students name has changed after the course, documentary evidence must be provided before a replacement certificate can be issued in the new name.
If a certificate is issued with incorrect spelling as a result of Asthma Australia Staff, there will be no fee for the re-print.
To request a certificate re-print click here
All participants who undertake a course or programme that leads to a full or partial completion of a national qualification are assessed in accordance with the relevant training package requirements using the approved assessment tools developed and implemented by Asthma Australia. The assessment process, tools and judgments of the assessments are reviewed and validated each year. Assessments are conducted by qualified assessors or by a person who has industry/vocational expertise in partnership with a qualified assessor either in the workplace or from Asthma Australia.
Statements of Attainments will be issued to students who meet the required outcomes of a Unit of Competency or Accredited Course, in accordance with all relevant National Guidelines, acknowledging that such Statements are nationally recognised.
Asthma Australia will endeavour to issue Statement of Attainments and Qualifications to students 21 days from the completion of the course.
Letters of completing can be issued upon request by the student, if record of completion of the course is needed before hand.
Asthma Australia is committed to marketing its training services in an accurate, ethical and responsible manner.
Asthma Australia will provide potential students with accurate, relevant and up-to-date information.
Asthma Australia is committed to and guided by the principles of its Complaints and Appeals policy:
Ensuring complaints processes are easily accessible and understandable regard less of location or mode of study
Ensuring timely and fair consideration of all complaints with a view to facilitating fair solutions
Attempting to resolve complaints about the status of an investigation into a complaint
Ensuring complainants are informed promptly in writing of decisions and reasons for decisions
Providing clear avenues for review and appeal for students
Taking appropriate action to address and systemic issues identified through the investigation of complaints
Asthma Australia is committed to keeping complete and accurate records of the attendance and progress of learners and where applicable, financial records of payments and charges and the balance due and provides copies of these records upon request. All staff employed by Asthma Australia are required to apply themselves to the provisions of the Privacy Act 1988 (Commonwealth).
Asthma Australia will seek feedback from student’s, trainers and clients on their satisfaction of the courses and services provided by Asthma Australia. Asthma Australia will collect this feedback from a minimum 10% of their students using AQTF Questionnaires and Feedback forms designed for their specific enrolment.
Asthma Australia will use this feedback to guide future training and services.
Asthma Australia recognises previous experiences and competencies that participants may have. Recognition of Prior Learning is available to participants who can demonstrate competencies within the area they have enrolled.
Asthma Australia has a complaints policy to manage and respond to allegations involving the conduct of:
A complaint may be received by Asthma Australia in any form and does not need to be formally documented by the complainant to be acted upon. Complaints may be made by any person but are generally made by students and/or employers.
If the complainant chooses to submit their complaint in writing, this can be completed via one of the following methods:
Asthma Australia is required to respond to complaints or appeals within 60 days. Where the RTO considers more than 60 calendar days are required to process and finalise the complaint or appeal, the RTO:
Asthma Australia has a complaints and appeals policy which ensures that:
Students who are not satisfied with the process applied by Asthma Australia may refer their grievance to the following external agencies:
Credit transfer is a process that provides learners with agreed and consistent credit outcomes for components of a qualification based on identified equivalence in content and learning outcomes between matched qualifications.
Students may be eligible to pursue Credit Transfer for completed past studies in areas related to the qualification. Students are advised of the process of applying for credit transfer with the assistance of the Student Support team.
In accordance with the requirements of the Standards RTOS 2015, Asthma Australia provides the opportunity for students to apply to have prior learning recognised toward a qualification or units of competence for which they are enrolled.
For RPL to be granted the course applicant must provide quality evidence that they:
It is up to the student to compile the evidence, in consultation with a trainer once they have enrolled. Evidence documents will be assessed against the rules of evidence namely:
The recognition of prior learning (RPL) process will be offered to and explained to all relevant candidates. All candidates will have access to the RPL policy via the Asthma Australia website. Candidates who believe they have already obtained current skills and knowledge that would otherwise be covered in the qualification / unit of competence for which they intend to attain, should apply for RPL.
For each unit being pursued via RPL, the following process is available:
Following their interview and consideration of the documented evidence, the trainer will provide feedback about the application.
When an applicant accepts a place offered by Asthma Australia and pays the fees, it means a binding contract is created between the student and Asthma Australia. Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to Asthma Australia
In the case of cancellation/withdrawal, the following cancellation fees will apply:
The amount retained (25%) by Asthma Australia is required to cover the cost of staff and resources which will have already been committed based on the students initial intention to undertake the training. Enrolments into short courses (one day) can also be transferred to an alternative date in cases where there is one available.
There is no charge for a student to transfer to another course with Asthma Australia. If Asthma Australia cancels a course, then a full refund will be made available to whoever paid that course fee.
Discretion may be exercised by the Training Manager in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal.
In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. The Training Manager may also authorise a refund of tuition fees if the circumstances require it.
Where refunds are approved, the refund payment must be paid to the student within 14 days from the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student on the Refund Request Form.
Student Rights Asthma Australia recognises that students have the right to:
Students are responsible for:
Students should be at the course at least 15 minutes prior to the start of training. Some courses have enrolment proof of identity requirements and students must be able to satisfy these prior to attendance. Failure to be on time may preclude you from attending. Transfer to another course is possible, but a refund in these circumstances will not be available.
To ensure a healthy and safe environment for students and staff the following rules are enforced by Asthma Australia,
A student who appears to be affected by drugs or alcohol cannot attend training. Firearms and knives cannot be brought to the training course. You must NOT bring any firearms, knives or any kind of weapons to the training course. Anybody found with any sort of weapons will be expelled from the course and will be reported to the Police. Clothing should be neat and tidy. We suggest overalls or long pants for any students who are attending practical courses such as first aid, confined spaces etc.
All litter to be removed following the class, lipstick should not be worn when you are attending first aid courses because of the stain it may leave on manikin faces.
As the premises of many training facilities are open to the public, students are advised not to leave their valuables unsupervised. Asthma Australia or its partners cannot be held responsible for anything which may be stolen from training premises.
Students who have medical issues that could affect their performance in the training course should identify this to the enrolment officer or to their trainer. Asthma Australia reserves the right to call an ambulance for assistance if you collapse and require attention.
Please do not make or receive calls or text whilst the trainer is conducting training. If it is expected that you might get an urgent call, please communicate this possibility to the trainer before the course begins.
Asthma Australia will not tolerate misconduct under any circumstance and a student may be asked to leave the premises, (or the course) with no refund or recognition of competencies already achieved. Circumstances that may result in a student being asked to leave may include;
Asthma Australia aims to identify and respond to the learning needs of all students. It is our intention that all trainers are to identify, at the start of training, the learning and assessment needs of their students.
From the point of enrolment, Asthma Australia will undertake a skills and capability assessment via a student self-assessment accompanying the pre-enrolment information. These conversations are aimed at determining if support is needed in any of the following:
Students should express their views about their learning needs at all stages of their learning experience. We want to help students to identify their learning needs through the induction procedure, Student Feedback Forms, email surveys, trainer discussion and an open invitation to approach staff with suggestions at any stage.
Reasonable adjustment refers to flexibility in assessment approaches to account for individual learning needs, while still adhering to the assessment requirements of the relevant training package or VET accredited course. Whilst reasonable adjustments can be made in terms of the way in which evidence of performance is gathered, the evidence criteria for making competent/not yet competent decisions should not be altered in any way.
If a student meets essential entry requirements, the RTO must endeavour to make ‘reasonable adjustments’ necessary for them to complete their course work or demonstrate competency. This may include adjusting the physical environment, student learning materials or the manner that a theory test is completed.
Adjustments may include:
Please note that in some Training Packages, first aid training for example, there are mandatory skills that cannot be modified as a reasonable adjustment. The student is required to complete 2 minutes of adult CPR on a manikin on the floor. There is no room for reasonable adjustment as it is stated what is required in the Training Package.